Corporate Governance & Member’s Satisfaction : A Case Of District Central Cooperative Banks In Uttarakhand

Corporate Governance & Member’s Satisfaction : A Case Of District Central Cooperative Banks In Uttarakhand

AUTHORS :

S. N. Tripathy

 

DOI :

CP2020/OCT-MAR/ARTCL1

 

ABSTRACT :

The present paper with the help of secondary sources of data attempts to capture the major events that shaped the course of cooperative movements in Odisha. The paper portrays the prevailing socio-economic factors and key events which contributed to the development of cooperatives in different phases and its genesis and growth trend in Odisha in the national perspectives.

 
REFERENCES :
  1. Bengal under the Lieutenant-Governors, Vol. I. In C. Buckland – Northcok, S. (n.d.).
  2. Madras Provincial Banking Enquiry Committee Report, 5 Vols. Madras. – Government of Madras. (1930).
  3. Contractual Labour in Agricultural Sector. Discovery Publishing. – Tripathy, S. (2000).
  4. Co-operative Movement in Odisha: Highlights of Progress. Odisha Review, February – March, 51-54. – Senapati, S. (2012).
  5. Annual Activity Report 2018-19. Cooperation Department. –   Government of Odisha.
 
KEYWORDS :

Cooperatives Movements, Rural credit, Money lenders, Farmers.

AUTHORS :

Rajiv Kumar
Neeraj Kumar Dubey

 
DOI :

CP2021/July-September2021/ARTCL8

 
ABSTRACT :

Cooperation is an emerging sector for the development of farmers based rural economy. The cooperative movement has widely been spread across all the countries. Cooperative institutions are different from the other corporate and organizations. The unique features of these cooperative organizations are basically delivering their services to its members or customers by implementation of cooperative principles.

These institutions are democratically controlled and having economic member participation for the socio-economic development of the members. The entire growth and success of these cooperative institutions are based on the member involvement and participation in the governance, policy formation, administration, communication and business expansion.

Thus the main purpose of this study is to explore the various factors involved in the member’s satisfaction and governance of DCCBs (District Central Cooperative Bank) in Uttarakhand. The present study is based on cross-sectional survey and a sample size of two hundred twenty (220) respondents is selected to collecting the response these respondents were drawn from the target population (members and customers of DCCBs) by implementing the random and convenient sampling.

Structured interviews of officers’ and cooperative leaders of DCCBs were conducted. Descriptive statistical methods are used to interpret analysis results. Six major factors for successful DCCB governance were identified in the empirical study: member knowledge, member engagement,member details, managerial factor, infrastructure factor, and satisfaction factor. The results showed that co-operators’ collaboration expertise is crucial and timely. According to the results, cooperative authorities, cooperative promoters, states, and prospective members should concentrate on these factors that have a major effect on cooperative governance in the cooperative banking sector and cooperative future prospects.

 
REFERENCES :
    1. Amini, A.M., & Ramezani, M. (2006). Study of effective factors on success of poultry-farm cooperatives in Gholestan & Mazandaran Province. Journal of Agriculture Science and Natural Resources, 13(2): 123-33.
    2. Bernard, T., & Spielman, D.   (2009). Reaching  the  rural  poor  through  rural producer organizations: A  study  of  agricultural  marketing  cooperatives in  Ethiopia.  Food Policy, 34, 60–69.
    3. Bedi Monika (2010), “An Integrated Framework for service quality, Customer Satisfaction and Behavioural Responses in Indian Banking Industry: A comparison of Public and Private Sector Banks” Journal of Service Research, Vol. No.1.
    4. Bhaskaran R and Praful Josh P (2000), “Non Performing Assets (NPAs) in Co-operative Rural Financial System: A major challenge to rural development”, BIRD?s Eye View Dec.2000.
    5. Bruynis, C.L., P.D. Goldsmith, D.E. Hahn, and W.J. Taylor. (2007). Key Success Factors for Emerging Agricultural Marketing Cooperatives. Journal of Cooperatives, 16, 19-24.
    6. Chander Ramesh and Chandel Jai Kishan (2010), “Financial Viability of an Apex Cooperative Credit Institution- A Case Study of the HARCO Bank”, Asia-Pacific Business Review Vol. VI, No.2, April-June 2010, pp 61-70
    7. Chandra, Buddhadeb (2006), “Performance of Burdwan Central Cooperative Bank in the Development of the District (1988-89 to 1998-99)”, Finance India, September, 2006
    8. Costa, A. C. (2003). Work team trust and effectiveness. Personnel Review, 32, 605–623. Digby, M.S. (2003). Cooperative Marketing in India. Review of International Cooperation Vol. 69 No. 2. p.52
    9. Dutta Uttam and Basak Amit (2008), “Appraisal of financial performance of urban cooperative banks- a case study.” The Management Accountant, case study, March 2008, 170-174.
    10. Fathima Adeela Beevi (2014) “Customer satisfaction and perception towards the services of cooperative banks” EPRA International Journal of  Economic And Business Review Nov.2014 Vol. II Issue 11
    11. Fulbag Singh and Balwinder Singh (2006), “Funds management in the central cooperative banks of Punjab- an analysis of financial margin”, The ICFAI Journal of Management, Vol. 5, 74-80.
    12. Geeta Sharma and Ganesh Kawadia (2006), “Efficiency of urban cooperative banks of Maharashtra: A DEA Analysis”, The ICFAI Journal of Management, Vol. 5, Issue 4.
    13. Hansen, Mark H., J.L. Morrow Jr., & Juan C.  Batista. (2002). The impact of trust on cooperative membership retention, performance, and satisfaction: an exploratory study.  International Food and Agribusiness Management Review, 5(1), 41-59.
    14. Jain (2001),“Comparative study of performance of District Central Cooperative Banks (DCCBs) of Western India i.e. Maharashtra, Gujarat & Rajasthan for the year 1999-2000 from the point of view of net profit/loss”, NAFSCOB Bulletin, April-June 2001
    15. John, L., J. Adrian & T. Wade Green, (2006). Agricultural cooperative managers and the business environment. J.  Agribusiness Agricultural Economics. Georgia, 19(1): 17-33.
    16. Babitha Thimmaiah, Janeshwar Pai Maroor and Shainy V.P. “Comparative study of challenges faced by PSU banks and Urban Cooperative Banks and strategies to overcome with special reference to Mangalore city” , Global Journal of Management and business studies, ISSN 2248-9878 Volume 3, 2013 pp.341-346
    17. Osterberg, P., & Nilsson, J. (2009). Members’ perception of their participation in the governance of cooperatives: the key to trust and commitment in agricultural cooperatives. Journal of Agribusiness, 25(2), 181- 197. [32]
    18. Prakash, D. (2003). Capacity Building of Agricultural Cooperatives to Meet the Market and Human Resources Development Demands. A Step-by-step Approach. Participatory Management Development Advisory Network. New Delhi: India.
    19. Ramesha and Nagaraju (2007), “Prudential Standards and the performance of Urban Co-operative Banks in India: An Empirical Investigation”, The ICFAI Journal of Financial Risk Management, June, 2007.
    20. Gandhi (2015) Deputy Governor RBI “Future and new thoughts on cooperative banks” June 2015.
    21. Siva Sankar and B. Ramachandran Reddy (2014) “Cooperative Movement and progress of Cooperative Banks in India”, Indian Journal of applied research in commerce Vol. 4 Issue 11 ISSN-2249-555X November 2014.
    22. S.S.Mundra (2016) “Customer service in Banks: Caveat Venditor”, the NAFSCUB Journal of Rural Cooperative Credit and Banking, Vol. VI Issue – II, AprilJune, 2016.
    23. Urs Niranjan Raj B and Chitambaram K (2000), “Measuring the performance of District Co-operative Banks”, NAFSCOB Bulletin, October-December, 2000.
    24. Ved Pal & N S Malik (2007), “A multivariate analysis of the financial characteristics of commercial banks in India”, The ICFAI Journal of Management, Vol. 6, Issue 3.
    25. Vidyashree D V and Dr. Pralhad Rathod (2015) “ Credit Risk management-  A study on scheduled Commercial Banks and cooperative banks in India” International Journal of research in Finance and marketing (Impact factor 5.230) ISSN 2231-5985 Vol.-5 Issue-7 (July 2015)
    26. Viren Chavda (2015) “Problems and issues faced by Cooperative Banks in Indian Economy” Research Hub- International Multidisciplinary research Journal (RHIMRJ) Vol. II Issue –1, January 2015.
 
KEYWORDS :

Cooperation, DCCBs, Cooperative Governance, Members Satisfaction, Rural Economy